Privacy Notice | RSM BEARES LTD

Privacy Policy.

RSM BEARE LTD PRIVACY POLICY

RSM BEARE LTD is committed to protecting your personal information and complying with all applicable legislation in relation to data protection. This policy describes how we collect, use and disclose your personal information.

This policy applies to any personal information about you that you provide to RSM BEARE LTD or which is provided to RSM BEARE LTD by third parties.

The data controller in respect of personal information processed under this policy is RSM BEARE LTD (a company incorporated in England with company number 2573438) whose registered office is at Stoke Canon, Exeter EX5 4AX.

We have an Administration Team who you can contact on 01392 841322 or via email admin@rsmbeare.co.uk should you have any comments or queries in relation to this policy or RSM Beare Ltd use of your personal information.

Why do we collect personal information about you?

RSM Beare Ltd collects personal information about you to provide you with our products and services and to improve and develop these for the future.

What Personal Information do we collect?

RSM Beare Ltd collects the following types of personal information from you:

Name
Date of Birth
Address and address history
Contact details such as email address and telephone numbers
Financial information and credit history
Employment details

Identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address
Vehicle and/or machine registration and identification numbers
Telematics information about the location of your vehicle and/or machine

How do we receive personal information about you?

RSM Beare Ltd receives personal information about you:

When you contact us directly, visit our website www.beares.co.uk or use our social media channels, whether to apply for one of our products or services or to make an enquiry or other request.
RSM Beare Ltd is an approved dealer of J C Bamford Excavators (JCB) and other manufacturers. If you approach JCB or other manufacturers they will provide us with your personal data based upon the machine specification and your geographical location.

How do we use Personal Information about you?

RSM Beare Ltd and its group may use your personal information for the following purposes:

To verify your identity and to identify you when you contact us.
As a precursor to entering into or fulfilling a contractual obligation.
To make decisions on credit, insurance and other facilities, about you, your financial associate(s), members of your household or your business.
To help to prevent fraud and money laundering.
To help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future.
Recover debts that you owe and trace your whereabouts.
To carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical information using data provided by you.
To carry out statistical analysis to help with decisions about account management.
To contact you for marketing purposes relating to products and services that we think will be of potential interest to you.
Ensure any offers of legitimate interest provided to you are appropriate to your circumstances.

Any personal data provided to third parties for the purpose of financing will be processed in accordance with their Privacy Policy. Please refer to the Privacy Policy of the financial organisation for details on how your personal data is processed.

We retain the right, to access, view and interrogate JCB Livelink or any successor telematics system operating on JCB Products that have been supplied by us. We may use this system to verify the location, mode of operation, service history or/any other information held on the system regarding operation and/or performance of such JCB Products.

Who do we provide this personal information to?

RSM Beare Ltd will provide your personal information to:

The JCB group if you are acquiring or are interested in acquiring JCB Products.
Affiliated manufacturers if you are acquiring or are interested in acquiring their products.
Financial services providers, such as our preferred supplier of finance facilities JCB Finance Ltd.

Fraud prevention agencies, trade bodies and credit reference agencies.

Marketing providers.
Third party debt collection agencies, insolvency practitioners and legal advisors.
JCB Finance Ltd who provide machinery quotation software to us.
Our service providers who perform services on our behalf, such as banking services and data management firms.

Where we store your information

All personal information we have about you is stored on secure servers operated by RSM Beare Ltd or its third party service providers.

We may also keep certain paper records that are securely stored in lockable filing cabinets with limited access in secure premises.

How long will we keep personal information about you?

RSM Beare Ltd will keep a copy of your personal information for as long as we have a contractual relationship with you, or from the point of a machine or product purchase, and for a period of 7 Years thereafter. For personal information which is not linked to a machine purchase we will keep this for a period of 7 years from the date of the record. All SalesMaster quotes will be kept for 12 months from the point of quote.

We may keep your data for longer periods if we cannot delete it for legal, regulatory or technical reasons. Maintaining your personal information for these periods allows us to keep accurate records for our legal obligations and to handle any future complaints.

Data Transfers

RSM Beare Ltd does not transfer your data outside the European Economic Area (EEA). Whenever fraud prevention agencies transfer your personal data outside of the EEA, they impose contractual obligations on the recipients of that information to protect it to the standard required in the EEA.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies - what are they?

A "cookie" is a small text file that’s stored on your computer, tablet or phone when you visit a website.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enables a website to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent advice on cookies.

Your rights

You have the following rights in connection with your personal information processed by RSM Beare Ltd:

Access – you can request access to your personal information and further details about how your personal information is handled by RSM Beare Ltd.

Object – you have the right to object to our processing of your personal information for direct marketing purposes.

Rectification – you can request rectification of any incorrect personal data held about you.

Erasure – you can request erasure of any personal data where the processing is based on explicit consent.

You have a right at any time to opt-out or withdraw consent of receiving marketing from us and/or to amend the delivery method we use. You can also opt-out from us passing your information to the other businesses listed above for direct marketing purposes. In some cases we may market to you by electronic means (e.g. by email or text) where we have provided you with goods and services and would like to give you information about similar goods and services on the basis that we have a legitimate interest to market such goods and services to you where we think you would be interested in hearing about them. We will not do this if you have asked not to be contacted, e.g. where you have opted out of marketing

To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:

Post: Marketing Department, RSM Beare Ltd, Stoke Canon, Exeter, EX5 4AX

Email: admin@rsmbeare.co.uk

You can also exercise any of these rights at any time by contacting us contacting our Administration Team using the contact details provided above.

If you are concerned or have questions about how RSM Beare Ltd handles your personal data please contact us and we will do our best to assist you. Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/ .

Changes to our privacy policy

RSM Beare Ltd reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.

In some cases we may market to you by electronic means (e.g. by email or text) where we have provided you with goods and services and would like to give you information about similar goods and services on the basis that we have a legitimate interest to market such goods and services to you where we think you would be interested in hearing about them. We will not do this if you have asked not to be contacted, e.g. where you have opted out of marketing